Job Description
Job Overview
Come and Join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment!
We have an exciting opportunity for a Business Assistant to join our team within the Memory Service.
The Memory Service is a multidisciplinary team providing assessment, diagnosis, and ongoing support for people experiencing memory difficulties, including dementia. The service works closely with patients, carers, and partner agencies across Leicester, Leicestershire and Rutland, delivering compassionate, person‑centred care.
As a Business Assistant, you will provide a comprehensive administrative service to support the clinical team.
This is a rewarding role within a supportive team, working closely with individuals and families at a crucial point in their care journey.
We are looking for someone who is motivated, organised, enthusiastic, and a strong team player, with a clear commitment to the Trust’s values. You will have:
- Excellent IT skills, including strong knowledge of Microsoft Office
- Good written and verbal communication skills
- The ability to liaise with service users and carers in a calm, respectful, and compassionate manner
- Strong organisational and planning skills
- The ability to work independently as well as part of a team
- Relevant administrative experience, preferably within a healthcare setting
This substantive post offers a valuable opportunity to develop skills and experience within the Memory Service, supported by a welcoming and collaborative team.
We also offer:
- A generous pension contribution and holiday allowance starting at 27 days
- Free onsite parking
- Access to a wide range of additional benefits (attached) such as discounted shopping, recognition schemes and various other packages you can draw from to help support your work-life balance
- Health and Wellbeing Support
- Various Staff Support Networks
Applicants must have the right to work in the UK, as sponsorship is not available for this role.
Contact Details:
Rekha Passi, Administration Manager at rekha.passi@nhs.net or 077795301012
Use of Artificial Intelligence (AI)
We understand that applicants may use AI tools to support their application however, all applications must be personalised and reflect your own qualifications, skills, knowledge and experience. AI should not be used to generate or copy responses, and candidates will be required to confirm that all information provided is accurate, as misrepresentation may affect the outcome of your application or future employment.
Job Description Summary (Main duties and responsibilities)
As a Business Assistant, you will be required to be point of contact for patients, carers and other agencies, action clinic letters for the clinical team, managing referrals and waiting lists, circulating documentation including identifying actions ensuring they are logged, prioritised, and are followed up.
You will support the processing of complex patient referrals which involves collating information from various internal/external agencies.
You will support in minute taking and outcomes from MDT meetings for patients and work collaboratively with the other services across DMH.
You will support with patient related tasks including producing clinic letters and arranging appointments.
You will undertake diary management for yourself and others and you will communicate effectively via email, including implementing a flagging/prioritisation system.
You will be creating and formatting professional communications, such as letters, minutes, reports and briefings to a high standard.
For further information please look at the job description and if you meet the requirements of the person specification, we will welcome your application. If you would like more information about the role, we would encourage you to contact us – informal visits can be arranged.
We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.
About Us
Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.
We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.
Details of our benefits, leadership behaviours and other important information including AI in our recruitment process can be found in the Information for Applicants document attached
We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.
For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).
All jobs will require permission to work in the UK.
For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.
Applicants at risk within the local NHS who meet essential criteria will have preference for interview.