Job Description
Job Overview
Full-time | 37.5 hours per week | 7-day rota
Please note: This role will not initially be based at the Valentine Centre due to ongoing building works.
Are you organised, compassionate, and motivated? We are seeking a dedicated Business Assistant to support our Crisis Team across the Valentine Centre and Beacon Unit as required. This is a great opportunity for someone who thrives in a fast-paced environment and wants to make a real difference to young people and their families.
About the Role
You will play a vital role in supporting service delivery, working closely with young people, families, and clinical teams. The position involves a range of administrative responsibilities, ensuring services run efficiently and professionally.
Key Responsibilities
- Managing telephone, email, and task queries efficiently
- Booking appointments and meetings
- Supporting clinical teams with daily admin tasks
- Preparing and formatting clinical documentation
- Using SystmOne for essential processes
- Providing support to both clinical and administrative teams
About You
You will have:
- Strong communication skills
- A professional, compassionate approach
- Excellent attention to detail
- Ability to manage a busy workload
- A positive and collaborative mindset
If you meet the criteria and are passionate about supporting young people and families, we encourage you to apply.
Contact
For further information, please contact Rosalyn Overton:
📧 rosalyn.overton@nhs.net
Job Description Summary (Main duties and responsibilities)
- Coordinate Appointments and Meetings: Arrange and organise appointments for young people and families, and schedule meetings for clinical and administrative teams.
- Prepare Clinical Documentation: Format and produce clinical documents in line with required standards and guidelines.
- Provide Administrative Support: Assist clinical teams with administrative tasks, including use of SystmOne and other relevant systems.
- Facilitate Effective Communication: Act as a key point of contact between young people, families, and clinical/admin teams, ensuring clear and timely communication.
- Support Service Operations: Deliver general administrative support to promote the smooth and efficient running of the service.
- Maintain Professional Standards: Uphold a high level of professionalism, confidentiality, and sensitivity in all interactions with service users and colleagues.
We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.
About Us
Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.
We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.
Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.
We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.
For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).
All jobs will require permission to work in the UK.
For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.
Applicants at risk within the local NHS who meet essential criteria will have preference for interview.