Job Description
Job Overview
We are recruiting two confident and skilled Training, Application & Change Support Officers to join our Digital Team. These roles support GP practices and primary care services to make effective use of clinical systems and digital tools.
You will provide day‑to‑day training, application support and user guidance, helping clinical and administrative staff work safely and efficiently. The post holders will also support digital change activity, contribute to system documentation and learning materials, and assist with configuration checks, data quality improvements and testing when new functionality or processes are introduced.
About You
We are looking for individuals with proven experience working in a primary care setting, with a strong understanding of general practice workflows. You will be confident delivering training, resolving system queries and supporting a wide range of users in a fast‑paced environment. While system‑specific training will be provided, you must be able to adapt quickly, communicate clearly and build effective working relationships with customers.
Additional Information
This is an office‑based role, requiring attendance on site a minimum of three days per week. Travel across the locality is required to visit customer sites to deliver training, provide support and assist with change activity. Participation in an on‑call rota is also required.
This is an excellent opportunity to join a supportive and forward‑thinking digital team and play a key role in supporting digital improvement across primary care services.
For further information, please contact caroline.ridley6@nhs.net.
Job Description Summary (Main duties and responsibilities)
Provide first‑line and escalated application support across clinical and business systems, diagnosing incidents through structured troubleshooting and clearly explaining technical issues to non‑technical users. Accurately record activity in service management systems, contribute to knowledge base materials and support improvements to service desk processes. Liaise with senior teams and third‑party suppliers where required.
Deliver system training using classroom, virtual, e‑learning and one‑to‑one methods. Maintain and update training resources, including version control, and support staff to confidently and appropriately use digital systems. Assist with onboarding of new staff and services, embedding change where systems are not used effectively, and produce clear user guidance such as quick‑start resources.
Support digital change activity through clear communications relating to system changes, downtimes and upgrades. Assist with user readiness, attend user groups as required, and capture feedback and lessons learned following go‑lives.
Support system administration activities, including configuration checks, system upgrades, data quality improvements and quality assurance of templates and digital resources. Maintain accurate records, support reporting, identify recurring issues and contribute to continuous improvement.
Participate in on‑call rotas, maintain mandatory training and professional standards, support audits and incident reviews, promote equality and safe working practices, and deputise for the Team Leader where appropriate.
We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.
About Us
Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.
We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.
Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.
We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.
For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).
All jobs will require permission to work in the UK.
For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.
Applicants at risk within the local NHS who meet essential criteria will have preference for interview.